Demographic change is affecting families living together and taking on family roles. The decline in family caring capacity leads to a gap between the identifiable problems in day-to-day care situations and what is considered necessary and desirable. For many people, quality of life depends on the design of the direct living environment in the neighborhood, including appropriate service offerings and involvement in the local community. Local conditions therefore play a decisive role both for young families and for life in old age. These include social networks as well as welfare structures, service offerings and civic engagement. Here, it is necessary to develop networks that are more geared to real needs by adapting the living environment, the infrastructure and the availability of shopping and other services.

The objective of the LivingSmart project is to optimize the processes surrounding an intelligent residential district, to identify needs, to develop individualized service offerings and to promote appropriate qualifications on the part of service providers and recipients. For this purpose, a service strategy for residential areas is developed. In this context, services (for example, travel services / group travel, care services, consulting, training offers) should be made available in a more coordinated manner through a virtual, inter-generational case management as a service bundle.

The technological basis of the project is a hybrid service platform close to home that ensures the quality of the offers as well as the processing of the service and identifies needs of the customers. OFFIS is exploring how this service platform can deliver meaningful recommendations for personalized services, extrapolate the development of individual and neighborhood service needs, and optimize services through better integration, based on machine learning techniques.